Is Zappos. com legit? Do they really have free shipping and . . . - Reddit Yes, Zappos is legit, they are a division of Amazon I have used them, it works exactly as described, you buy the shoes and can easily return any you don't want for a refund Keep in mind however that because of the size of shoeboxes you need to ship the return boxes in-person, you can't drop them in a drop-off box